The Concept

WHAT'S SPECIAL ABOUT CLUNO?

Cluno is a new, flexible mobility concept, ideal for anyone who wants or needs their ‘own’ car to drive on a longer-term basis.

Simply book your car online and pay a fixed monthly package price, which includes all costs except gas. There’s a 6-month minimum booking period, and you can switch cars, pause or cancel your subscription at any point with 3-months’ notice.

With Cluno, you always get to drive ‘your’ car, but – unlike with buying or standard renting – it’s 100% flexible and you’re 100% covered.

WHO CAN USE CLUNO?

Any individual or company with a home or office in Germany can book vehicles through Cluno.com. Drivers must be at least 25 years old, with a maximum age limit of 75. Additionally, drivers must have been in possession of a valid driver’s license for at least three consecutive years. A further requirement is a verified identity and credit rating. This one-time verification process is carried out during your first car booking.

Unfortunately, we are unable to provide vehicles to those with a negative Schufa.

WHAT IS INCLUDED?

It’s simple: everything is included in your fixed monthly package price except gas. That includes:
use of your car, including 1,250 free kilometers per month (15,000 km per year), all necessary servicing and repair work during the usage period, biennial vehicle examinations, tires (full-year or summer- and winter tires), seasonal tire changes, a guarantee, motor vehicle tax, GEZ fees, licensing and insurance (accidental damage, third-party claims [excess of 500 euros to 1000 euros, depending on the vehicle model] and fully comprehensive insurance [excess of 1000 euros]) .

WHAT DOES CLUNO COST?

Monthly package price (in accordance with your car of choice)
+ Every additional kilometer over your 1,250 free kilometers per month will be charged at 0.20€ (including VAT).
(including VAT).
+ One-time Cluno starting fee of 299€ (including VAT) for new customers.

The package price is due in advance at the beginning of each month.

The Cluno starting fee is due when you book your first car.

Both are withdrawn via direct debit.

About our cars

WHICH CARS CAN I DRIVE THROUGH CLUNO?

Our car portfolio includes cars of all makes and models. All of our cars are checked and are in first-class condition. Our team is passionate about what they do and our car experts select the industry’s best cars and configurations for you. All you need to do is pick one. Our car selection is growing continuously. If you haven’t found the right car for you yet, sign up for our Newsletter to stay up-to-date.

HOW QUICKLY IS A CAR AVAILABLE?

As soon as possible, depending on make and model. All you have to do is include your desired pick-up date in your request. After your booking, we’ll get in touch with you to arrange everything.

HOW LONG CAN I DRIVE MY CAR?

You can drive your selected car for as long as you like, with a minimum period of 6 months per car. Some of our customers keep their cars for one, two, or even three years. You can swap your car for a different model, pause your booking, or cancel at any time, with a notice period of 3 months.

HOW MANY KILOMETERS CAN I DRIVE

The package price includes 1,250 free kilometers per month (i.e. 15,000 km per year).

You can drive up to 500 additional kilometers per month. These will be billed to you at 0.20€ per kilometer.

It’s not currently possible to drive a Cluno vehicle over 1,750 kilometers per month (i.e. 21,000 km per year). We’ll let you know as soon as we have more options for you – just sign up to our Newsletter.
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CAN I PERSONALIZE THE FEATURES IN MY CAR?

We want to make the car selection process as easy as possible, so we’ve smart-configured everything in advance.
That means you don’t need to worry about anything.

You can find more detailed information of each individual vehicle on our model details page.

Booking

WHO CAN DRIVE THE CAR?

As well as you, you have the option to name an additional driver. Additional people can only drive your car with advance written permission from Cluno.

For one-off journeys, you can lend your car to all close relatives (parents, children), your spouse, civil partner or non-marital partner – as long as you share an address.

All registered drivers must be between 25 and 75 years old and are required to have had a valid driver’s license for at least 3 consecutive years.

CAN I APPLY MY OWN VEHICLE INSURANCE POLICY

We provide the insurance, so it’s not necessary for you to have your own. As all of our cars are registered to us, insurance protection from our policy covers them. This includes accidental damage, third-party claims and fully comprehensive insurance coverage

WILL IT COUNT TOWARDS MY NO-CLAIMS INSURANCE BONUS?

It isn’t necessary to apply your own no-claims bonus to Cluno vehicles. Our cars are already kitted out with full insurance coverage.

Don’t worry: your private insurance policy can be on hiatus for up to 7 years. During this time, your no-claims bonus won’t increase, but it won’t be negatively affected. This means your no-claims bonus will stay at the same level for 7 years and you can simply pick up exactly where you left off.

WHERE CAN I FIND THE SELF-DISCLOSURE FROM?

Please have the following documents ready to help you fill this out:
Private individuals: a copy or photo of your ID (back and front) and your two most recent pay checks/proof of income.
Business customers: ID (back and front) of the company owner/director, business registration documents/certificate of registration, economic evaluation or income certificate.

You will need to upload these documents at the end of the disclosure form. We can only begin the credit check once all of this information has been provided.

Unfortunately, we are unable to provide cars to those who have a negative Schufa rating

The Process

HOW DOES THE PROCESS WORK?

Choose your new vehicle online and complete the booking process online or via app. During your first booking, we’ll carry out a one-time identity and credit rating verification.

You can pick up your vehicle from any of our partner locations across Germany (a maximum of 200 km from your address). At your request, we can also deliver your car to your address for 150€ (including VAT)

During your contract period, we will withdraw the fixed package price via direct debit at the beginning of each month. Want to swap vehicles or cancel? You can opt for a different car or cancel your contract at any time online with just a few clicks. A notice period of 3 months applies (additionally, please note our 6-month minimum contract period).

The package price is due at the beginning of each month. The Cluno joining fee is due when your first car is booked. Both are retrieved via direct debit.

WHAT HAPPENS IF SOMETHING BREAKS, OR IF I HAVE A SCRAPE OR AN ACCIDENT?

Your car has a guarantee, which means repairs (non-accident related) and servicing are included in your package price. We’re happy to organize an appointment for you at a garage near your home and will make sure that your car is in good working condition again as soon as possible.

If you have an accident, you are covered by our insurance policy (accidental damage, part- and full-risk insurance. Give us a call or get in touch directly with our automobile insurance provider and we’ll do everything we can to help. Depending on the type and severity of the accident, we’ll either repair the damages or provide you with a replacement vehicle.

WHERE DO THE CAR PICK-UP AND DROP-OFF TAKE PLACE?

Hand-over of the car can take place in any of our branches across Germany. At the end of your usage period, you can drop-off your car at a branch in your area (max. distance of 200 km). We’ll arrange an individual appointment with you.

If you can’t pick-up or drop-off your car in person, you can name another person to do it for you. They must be between 25 and 75 years old and have been in possession of a valid driver’s license for at least 3 years.

At your request, or if pick-up is not possible in your area, we’ll deliver your car to your home for 150€, including VAT.

HOW DOES THE CAR DROP-OFF AT THE END OF MY CONTRACT WORK?

To switch to a new car, or to cancel or pause the booking of your current car and return the vehicle, we’ll arrange a drop-off appointment in your area with you. We’ll look over the car for signs of wear or damages and compare its condition at drop-off to pick-up.

Signs of wear are markings that don’t affect the value of a car, but are recorded to measure its aging and mileage. These can be removed through a standard clean and service, e.g. small chips in the paintwork, superficial scratches without paint abrasion (e.g. from cash washes). We’ll remove these signs of wear without charge at the drop-off.

Damages are markings that decrease the value of a car and can only be removed through treatment and repair processes or part replacements, e.g. scrapes, deep scratches, paint abrasion, holes, tears, breaks, cigarette odor, missing parts. Damages within your claims excess boundary that aren’t covered by the comprehensive insurance policy are professionally assessed and billed to you at the lowest price available (e.g. Smart Repair).